The Federal Reserve Bank of New York works to promote sound and well-functioning financial systems and markets through its provision of industry and payment services, advancement of infrastructure reform in key markets and training and educational support to international institutions.
The Outreach and Education function engages, empowers and educates the Second District communities that the Bank serves, especially civic leaders, students, educators, small business owners, policymakers and the general public. It furthers the Bank's commitment to the region by listening to the communities we serve and leveraging our unique attributes to positively impact school and university programs, as well as analysis and research.
The questionnaire helps the Federal Reserve monitor its complaint-handling program. Complainants are asked general questions about their dealings with Federal Reserve staff, if they were satisfied with the outcome of their complaint; whether final action was taken in a timely manner; and about some of their demographic characteristics, such as educational level, income, and race. On the basis of responses to the questions and any additional comments or suggestions offered, Board staff work with the appropriate staff at the Federal Reserve Banks to address any problems noted by complainants.