Technology Services

William T. Christie (bio)
Executive Vice President
View another group:

The Technology Services Group (TSG) is responsible for the strategic planning and provisioning of automation services to the Bank. These include application development, data architecture, network, communications and data center infrastructure and operations, project management, technology vendor management, and overall information technology and information security. The Group also provides national information security, incident response, national remote access and enterprise search services for the Federal Reserve System.

TSG is organized around the following business lines that work together to deliver high-quality products and services to Bank and System clients:

Applications Development
  • Develops and maintains software programs for the Bank's business areas and the entire Federal Reserve System using consistent project process, methodologies, and governance across the system development lifecycle (SDLC); applications range from mission critical for the System to tactical for specific business lines.
  • Builds according to customer need, using a mix of commercial off the shelf utilities and applications, in-house development, and/or vendor developed.
  • Promotes a culture of re-use through common services, up-to-date frameworks, and architectures.
  • Seeks to implement a consistent, central data model with a common data architecture and sourcing strategy.
  • Oversees budget and expense processes.
  • Runs the IT vendor management office and the contracts, acquisitions, and relationships with strategic IT vendors.
  • Delivers technology and information security training.
  • Manages the processes and internal controls for various risk compliance mandates and service quality objectives of the Technology Services Group.
  • Furnishes administrative support to the Technology Services Group.
Information Security
  • Maintains the operational readiness of the Bank.
  • Manages projects dealing exclusively with security products.
  • Looks for potential weakness within the Bank's existing security infrastructure.
  • Provides consulting services to groups within the Federal Reserve System.
Program Management Office (PMO)
  • Provides the single point of contact for each Bank business area, and serves as a strategic partner with them in developing technology strategies and plans to support their business, and advocates for the businesses within the Technology Services Group, while ensuring alignment with Federal Reserve System IT and Technology Service Group's direction.
  • Provides project management services for significant technology projects for all phases through implementation.
  • Provides governance and supporting processes and methodologies to ensure successful project delivery and customer service.
  • Executes structured testing to certify software product changes for their production implementation and ensure they are fit for purpose and fit for use.
Technical Engineering and Computing Services (TECS)
  • Provides end-user computing services, deployment, and support
  • Provisions and supports operating systems, distributed systems, and servers; database administration; application architecture support; middleware support; and computing services for desktop configuration, directory services, thin client technologies, and strategic planning services and support for all voice and data communications networks.
  • Provides incident response, mobile and remote access services, and hosting of enterprise search services for the entire Federal Reserve System.